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How to Send Messages to Your Parents

One of the main features of Parentapps Connect is the messaging option. Within this section, you can see your sent, scheduled and draft messages.

Your SMS remaining can be found on the main dashboard. Please keep an eye on this and if you need to order any more, you can click the green Top Up button.

You can send three types of messages from our system – app notification, e-mail and SMS. To send a message, click on Messages in the menu, then click Compose Message in the top right corner.

The first section to fill in is the Message Content. Here, you can add a title and your message in the body. You have up to 2000 characters available here.

You can personalise your message to your users by using our #ChildName and #ParentName feature. This will ensure your users see their own name and their child/children’s name within the message.

The Message Link option gives you the ability to send your users a specific link with your message. This could be to an external website. To do this, select Link to website from the drop-down and add the URL within the field. This section will only apply to active users on the app.

You can also link to a particular app section or content with your message, for example, a newsletter or term dates. This means when parents open the message, they can easily access that content by tapping on the Show Content button underneath the message and they’ll be taken straight to that part of the app.

Message Preferences is where you decide who the message will be delivered to and how it is going to be sent.

You can toggle on the Send to All Users button to send your message to all users within your system.

Alternatively, you can target specific users by clicking Select Users, select the students, then related users before clicking save to proceed.

After you have targeted your users, you can then select how the message will be sent.

App Notification An app notification is a message that pops up on the user’s device when connected to the internet. These are free to use and can only be viewed by active users.

E-mail An e-mail can also be sent for free to your users through the app. Please note, they will not be able to open any links or attachments. You can send as an e-mail or send as e-mail to inactive users only. This will allow you to communicate with all users 100% of the time and is particularly useful when first launching your app.

SMS An SMS is a text message which can be sent to all users, or you can send an SMS to Inactive Users only.

Please be aware that a SMS message is limited to 160 characters. If your message is more than this, it will use multiple SMS credits from your account.

Then you can choose when to schedule the message. You can choose to send right now or to schedule a message for a later date and time using the appropriate toggles.

When you are ready, click send in the top right corner.

Finally, you have the option to store your message as a draft by clicking Save as Draft. This feature comes in handy when you want to store your progress with your message and come back to it at a later stage. The system will save it exactly how you left it so you can pick up from where you left off.

Updated on June 3, 2021

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